Frequently Asked Questions (FAQs)

Do you offer free shipping?

Yes, we offer free shipping across Malaysia on all orders.

How long does it take to receive my order?

Orders are typically delivered within 5 to 10 business days, including processing and shipping time.

Do I need to pay for return shipping?

No, we provide a free return shipping label upon approval of your return request.

How long does it take to receive a refund?

Refunds are typically processed within 10 business days after we receive and inspect the returned item.

How do I contact your customer service?

You can reach us at info@kaanmi.com or by using the Contact Form on our website. We strive to respond within 48 business hours.